Frequently Asked Questions

Everything you need to know about your MACHETE experience.

What materials are used in MACHETE accessories?

We specialize in high-quality, eco-conscious materials including our signature Italian acetate, which is bio-based and circular, as well as ethically sourced metals and stones.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally arrive within 7-14 business days.

What is your return policy?

We accept returns on unworn items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, certain earring styles may be final sale.

Do you offer a warranty on your products?

Yes, MACHETE offers a 1-year limited warranty against manufacturing defects. If your piece experiences a structural issue, please contact our support team with your order number.

How do I care for my acetate jewelry?

To maintain the luster of your pieces, clean them with a soft, dry microfiber cloth. Avoid contact with hairsprays, perfumes, and harsh chemicals which can dull the finish.

Can I modify or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of purchase.